Privacy, Patient Confidentiality
Patients Rights and Responsponsibilities
Website Privacy

 

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Berwick Eye and  Surgicentre

We are a modern ophthalmic practice  and have been providing the communities in the South East suburbs with specialist eye care for  over 20 years.

Berwick Surgicentre

Berwick Surgicentre is an accredited Day Surgery serving the needs of the Berwick and its surrounding suburbs. It is contracted with all health funds , operates Saturdays and has  provided modern , safe ophthalmic surgery for over 13 years

Our Services

We provide a comprehensive range of services and specialties from cataract surgery to paediatric, squint, glaucoma, ocular immunology, medical and surgical retina and neuro-ophthalmology by subspecialists recognised in their field.

 

Our People

Our dedicated staff are highly  trained to provide you with the  best care possible. We also pride ourselves in educating you fully in your medical condition to allow you to participate in your own care. We welcome your support persons and interpreters as required

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Rights and Responsibility

We welcome you to Berwick Eye and Surgicentre. Our health care team includes doctors, nurses and allied health staff who work with you to achieve optimal care. As a consumer of health care services, you need to know what to expect from us

 It is also important for you to understand what your responsibilities are when receiving these services.

Rights and Responsibilities and Privacy Brochure Download

Your rights

You can expect the following:

Standards of Care
  • to receive high quality health care

  • to participate in decisions about your care

  • to receive prompt responses to your concerns Consent

  • to only receive care or treatment for which your informed consent has been given

  • to able to refuse treatment against medical advice and discharge. Please ensure that you fully understand the consequences of your decision that you may refuse presence of health workers not directly involved in your care. Information

  • to be informed about your ailments and treatments; including risks and alternatives.

  • to obtain details of your medical record

  • to obtain names and roles of Health Workers involved in your care

  • to obtain a second opinion about your treatment options Attitude of Staff

  • to be treated with dignity, and respect.

  • to respects your culture and beliefs

  • to be introduced to your carers

  • Consideration of special dietary needs

 

Privacy and Confidentiality

  • that access to your file is secure and that your privacy is respected

  • to receive services in an environment that is accessible, clean, safe and secure Support Person

  • to choose to invite a support person(s) to where your health care is discussed Cost of Health Care

  • to be informed of costs that are payable for health services or supplies .

  • Your responsibilities

  • Behavior promoting effective exchange of information between you and us

  • providing, accurate information about your medical history; including all medications,

  • participating in an agreed health care program and keeping appointments

  • asking questions of us so you understand and can participate in your health care Cooperation from you and your family

  • By respecting the privacy, and dignity of others by being courteous and considerate An environment that is safe, clean and pleasant Our policies are that:

  • no smoking is allowed within the building

  • no beverages, food, or illicit drugs are to be brought onto or consumed.

  • noise is to be kept at a minimum

  • that you leave your valuables at home Berwick eye and Surgicentre will not accept any responsibility for loss or damage to property brought into the facility.

  • Timely payment of all fees and accounts for which you are responsible. Please present all private health insurance details with you.

Compliments, comments, concerns: We appreciate all feedback

 It is confidential and will not affect your care. It will be treated with respect and dealt with in a timely, courteous manner. If you have any concerns, please ask to speak to a staff member directly involved with your care. We are committed to solving problems quickly and efficiently

However, if you wish to make a formal complaint, please contact our Complaints Officer Ms Sally Lim  

Complaints Brochure Download

PRIVACY

What information is collected and why?

 As a patient of Berwick Eye and Surgicentre a medical record is made containing your name, address, contact details and other information such as the problem for which you seek treatment, past medical conditions and the treatment and advice you were given. Your medical record is the means of communication for many health professionals at our day procedure centre who contribute to your care. We ask you for information so that you can receive proper care and treatment. It is necessary for us to collect and keep this information to ensure that each health care professional involved in your care has all the facts.

Photographs and imaging.

According to WHO organisations recommendations for patient safety , it is a requirement for us to make a photography of the marked region for surgery. This can include a face photography, These photographs  are stored electronically in your patient record and are not to be released to any third party or published in whatever form  without your written permission.  

Protecting your privacy

How is information used?

Your information is used by those involved in your care and treatment. Whenever possible information that identifies you is removed before it is used for teaching purposes or for evaluating our services. What happens to information? When you go home we usually send a letter to your local doctor if you agree to this on admission. This includes details on your treatment, medication and any special instructions.

If you do not wish this information to be sent to your doctor please let your doctor or nurse know as soon as possible. Information may also be given to the other specialists that treated you while you were in day procedure centre. In an emergency situation we will release personal information about you to facilitate your care. In all other circumstances your written consent will be sought to information being released.

Your personal information will be sent to your health fund. The law also requires that certain information about patients who have specific conditions and treatments must be reported to databases or registers maintained by the Department of Human Services or other health care organisations. Patient information recorded on these databases and registers is kept strictly confidential. The information we collect about you can only be destroyed after a specified period of time. Most patient records are kept for a minimum of seven years.

Please contact the Privacy Officer (Ms Sally Lim) if you would like further information on this. We may contact you before you are admitted and after you have gone home to; check your pre-admission detail to inform you of out-of-pocket expenses and you may receive a follow up call from the Day Procedure Unit.

Access to your information Staff in your health care team are the best source of information about your care and treatment. Speak to a staff member if you have any questions about your care. Requests for access to your medical record can be made in writing to the Privacy Officer , Berwick Eye and Surgicentre 22 Langmore Lane Berwick 3806

 A fee is charged for this service. If there is information in the record, which is incorrect, or you do not agree with, you have the right to request that it be corrected.

 

Web Site Privacy Information

Berwick Eye and Surgicentre

recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.berwickeye.com.au The Site is operated by Berwick Eye and Surgicentre

If you have questions or concerns regarding this statement, you should first contact our site coordinator at contact@berwickeye.com.au or by postal mail to:

  • Berwick Eye and Surgicentre
  • 22 Langmore Lane
  • Berwick
  • 3806

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to   assist you with   issues or to follow up with you. Generally, Berwick Eye Centre requests identifying information when you:

  • Register on any of our web sites.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Request information .


In these instances, Berwick Eye and Surgicentre will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What Berwick Eye and Surgicentre Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Berwick Eye and Surgicentre and will only be used by Berwick Eye and Surgicentre to support your  relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information.

Berwick Eye and Surgicentre does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Berwick Eye and Surgicentre may use agents or contractors who will have access to your personal information to perform services for Berwick Eye and Surgicentre  , however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Berwick Eye and Surgicentre

 

 

Third Party Links

Berwickeye.com.au does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.Berwickeye.com.au, Berwick Eye and Surgicentre cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection

Berwick Eye and Surgicentre is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy

Berwick Eye and Surgicentre may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

  • Berwick Eye and Surgicentre
  • 22 Langmore Lane
  • Berwick
  • 3806

 

 

 

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