Rights and Responsibility
We welcome you to Berwick Eye and Surgicentre. Our health care team includes doctors, nurses and allied health staff who work with you to achieve optimal care. As a consumer of health care services, you need to know what to expect from us
It is also important for you to understand what your responsibilities are when receiving these services.
You can expect the following:
Standards of Care
to receive high quality health care
to participate in decisions about your care
to receive prompt responses to your concerns Consent
to only receive care or treatment for which your informed consent has been given
to able to refuse treatment against medical advice and discharge. Please ensure that you fully understand the consequences of your decision that you may refuse presence of health workers not directly involved in your care. Information
to be informed about your ailments and treatments; including risks and alternatives.
to obtain details of your medical record
to obtain names and roles of Health Workers involved in your care
to obtain a second opinion about your treatment options Attitude of Staff
to be treated with dignity, and respect.
to respects your culture and beliefs
to be introduced to your carers
Consideration of special dietary needs
Privacy and Confidentiality
that access to your file is secure and that your privacy is respected
to receive services in an environment that is accessible, clean, safe and secure Support Person
to choose to invite a support person(s) to where your health care is discussed Cost of Health Care
to be informed of costs that are payable for health services or supplies
Behavior promoting effective exchange of information between you and us
providing, accurate information about your medical history; including all medications,
participating in an agreed health care program and keeping appointments
asking questions of us so you understand and can participate in your health care Cooperation from you and your family
By respecting the privacy, and dignity of others by being courteous and considerate An environment that is safe, clean and pleasant Our policies are that:
no smoking is allowed within the building
no beverages, food, or illicit drugs are to be brought onto or consumed.
noise is to be kept at a minimum
that you leave your valuables at home Berwick eye and Surgicentre will not accept any responsibility for loss or damage to property brought into the facility.
Timely payment of all fees and accounts for which you are responsible. Please present all private health insurance details with you.
Compliments, comments, concerns: We appreciate all feedback
It is confidential and will not affect your care. It will be treated with respect and dealt with in a timely, courteous manner. If you have any concerns, please ask to speak to a staff member directly involved with your care. We are committed to solving problems quickly and efficiently
However, if you wish to make a formal complaint, please contact our Complaints Officer Ms Sally Lim
What information is collected and why?
As a patient of Berwick Eye and Surgicentre a medical record is made containing your name, address, contact details and other information such as the problem for which you seek treatment, past medical conditions and the treatment and advice you were given. Your medical record is the means of communication for many health professionals at our day procedure centre who contribute to your care. We ask you for information so that you can receive proper care and treatment. It is necessary for us to collect and keep this information to ensure that each health care professional involved in your care has all the facts.
Photographs and imaging.
According to WHO organisations recommendations for patient safety , it is a requirement for us to make a photography of the marked region for surgery. This can include a face photography, These photographs are stored electronically in your patient record and are not to be released to any third party or published in whatever form without your written permission.
Protecting your privacy
How is information used?
Your information is used by those involved in your care and treatment. Whenever possible information that identifies you is removed before it is used for teaching purposes or for evaluating our services. What happens to information? When you go home we usually send a letter to your local doctor if you agree to this on admission. This includes details on your treatment, medication and any special instructions.
If you do not wish this information to be sent to your doctor please let your doctor or nurse know as soon as possible. Information may also be given to the other specialists that treated you while you were in day procedure centre. In an emergency situation we will release personal information about you to facilitate your care. In all other circumstances your written consent will be sought to information being released.
Your personal information will be sent to your health fund. The law also requires that certain information about patients who have specific conditions and treatments must be reported to databases or registers maintained by the Department of Human Services or other health care organisations. Patient information recorded on these databases and registers is kept strictly confidential. The information we collect about you can only be destroyed after a specified period of time. Most patient records are kept for a minimum of seven years.
Please contact the Privacy Officer (Ms Sally Lim) if you would like further information on this. We may contact you before you are admitted and after you have gone home to; check your pre-admission detail to inform you of out-of-pocket expenses and you may receive a follow up call from the Day Procedure Unit.
Access to your information Staff in your health care team are the best source of information about your care and treatment. Speak to a staff member if you have any questions about your care. Requests for access to your medical record can be made in writing to the Privacy Officer , Berwick Eye and Surgicentre 22 Langmore Lane Berwick 3806
A fee is charged for this service. If there is information in the record, which is incorrect, or you do not agree with, you have the right to request that it be corrected.
Web Site Privacy Information
Berwick Eye and Surgicentre
recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.berwickeye.com.au The Site is operated by Berwick Eye and Surgicentre
If you have questions or concerns regarding this statement, you should first contact our site coordinator at firstname.lastname@example.org or by postal mail to:
- Berwick Eye and Surgicentre
- 22 Langmore Lane
Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to assist you with issues or to follow up with you. Generally, Berwick Eye Centre requests identifying information when you:
- Register on any of our web sites.
- Provide feedback to an online survey or tell us about an idea or suggestion.
- Request information .
In these instances, Berwick Eye and Surgicentre will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.
What Berwick Eye and Surgicentre Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Berwick Eye and Surgicentre and will only be used by Berwick Eye and Surgicentre to support your relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.
What Others May Do With Your Information.
Berwick Eye and Surgicentre does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Berwick Eye and Surgicentre may use agents or contractors who will have access to your personal information to perform services for Berwick Eye and Surgicentre , however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Berwick Eye and Surgicentre
Third Party Links
Berwickeye.com.au does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.Berwickeye.com.au, Berwick Eye and Surgicentre cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.
Children's Privacy Protection
Berwick Eye and Surgicentre is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.
Changes to this Policy
Berwick Eye and Surgicentre may from time to time revise
are aware of any such revisions. We will not, however, use your existing
information in a manner not previously disclosed. You will be advised and have
the opportunity to opt out of any new use of your information.
- Berwick Eye and Surgicentre
- 22 Langmore Lane