Quality and standards
We are committed to providing excellent holistic care across our services.
We aspire to meet and exceed industry best practice. We evaluate our success and inform our continuous improvement programs by involving patients and clients, peak industry bodies, and community and government representatives. We also participate in qualitative and quantitative measures such as accreditation, quality and clinical risk management, clinical audits, reviews and benchmarking.
Quality and clinical risk management
Our quality and clinical risk management systems ensure patient safety and quality outcomes and enable us to monitor and learn from any adverse events.
Berwick Eye and Surgicentre is accredited by the independent Australian Council on Healthcare Standards under its Evaluation and Quality Improvement Program. Accreditation surveys are on a rolling four year cycle, with a major organisation wide survey every four years and a periodic review ever two years.
During an organisation-wide survey, performance is reviewed against 45 criteria, including 14 mandatory criteria in the functional areas of clinical, corporate and support.
All our doctors are private visiting specialists, who apply to our divisional Medical Advisory Committees for accreditation to obtain clinical privileges to provide medical, surgical and other anaesthetic to patients. Our By Laws for Medical Practitioners govern this process and detail the clinical responsibilities and rules of conduct by which they abide.
An important part of the continuous improvement and quality programs for our Hospital are annual surveys of patient and doctor satisfaction and benchmarks results against those of other public and private health care groups. The surveys provide us with specific information related to satisfaction, enabling us to identify our strengths and opportunities to improve.
For more information about Berwick Eye and Surgicentre quality and standards please contact:
Tel: (03) 9768 9210